Your products must be intact, unopened, and in their original packaging. Free gifts must also be returned if the remaining amount of your order no longer meets the conditions of the offer.


To make it easier to identify your package, we recommend that you complete and include our return form in your package: Payot - Return form.

Drop off your package at the post office of your choice and send it to our workshop:

SITRANS Storage

Building D

Avenue Henri Becquerel

The Business Garden

28000 CHARTRES

We recommend choosing a shipping method with a tracking number and keeping your proof of deposit. Without this information, we will not be able to accept any claims.

Return costs are your responsibility.

Upon receipt of your package, we will verify and refund you within 10 days. Our customer service team will confirm your refund by email.